1. Scope and contracting party
These terms apply to the SpringFur website and to services supplied by HN7 B.V. under the SpringFur name (“SpringFur”, “we” or “us”). A signed proposal, order form or master agreement may add to or override these terms. Customer purchasing terms do not apply unless expressly accepted by us in writing.
By using the website or service, the customer represents that it is authorised to do so and, if acting for an organisation, can bind that organisation.
2. Nature and limitations of the service
SpringFur analyses available software, configuration, documentation and contextual evidence. Results depend on the completeness, quality, version and scope of the supplied material and on the applicable analysis model. Findings may include false positives, false negatives, uncertainty and matters requiring human interpretation.
- Scores, reports and diagrams are informational decision support, not guarantees or certifications.
- Compliance mappings are not legal advice and do not establish regulatory compliance.
- Security findings do not prove that a system is secure or free from vulnerabilities.
- Architecture exports may lose or simplify information where target formats differ.
- OT findings do not replace commissioning, functional-safety assessment, validation or competent engineering judgement.
Unless expressly agreed in writing, SpringFur must not be used as the sole basis for safety-critical, life-critical or high-impact automated decisions.
3. Customer responsibilities
The customer is responsible for lawful access to submitted materials, accurate instructions, backups, environment security, independent review and appropriate professional supervision. The customer must not submit data or code it is not authorised to process, interfere with the service, attempt unauthorised access, evade usage limits or use results unlawfully.
The customer must validate findings before changing software, infrastructure, machines or business processes. Production, security, compliance and safety decisions remain with the customer and its qualified advisers.
4. Availability, changes and third parties
We intend to provide the service professionally and with reasonable care, but continuous or error-free availability is not guaranteed. We may maintain, modify, suspend or discontinue features where reasonably necessary. Third-party platforms, models, tools and data remain subject to their own availability and terms. We are not responsible for acts, omissions or changes of independent third parties beyond our reasonable control.
5. Intellectual property and feedback
Each party retains its pre-existing intellectual property. The customer retains rights in its submitted materials. We retain rights in SpringFur, its methodology, software, interfaces, templates, models and aggregated know-how that does not identify the customer or disclose customer confidential information.
Subject to payment and the agreement, the customer may use delivered reports internally for its intended business purpose. No source-code rights, resale rights or licence to copy the service are granted unless expressly stated. Feedback may be used to improve SpringFur without obligation, provided it does not disclose customer confidential information.
6. Confidentiality and data
Each party must protect the other party’s confidential information and use it only for the agreed purpose. Exceptions apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source. Legally compelled disclosure is permitted subject to notice where lawful. Personal data is handled under the applicable agreement, data processing terms and our Privacy Statement.
7. Best efforts and disclaimer
We perform agreed services with reasonable professional care and in good faith. To the fullest extent permitted by applicable law, all other express or implied warranties, representations and conditions are excluded, including warranties of merchantability, fitness for a particular purpose, non-infringement, completeness, accuracy and uninterrupted availability. Statements about future capabilities are intentions, not commitments, unless included in a signed agreement.
8. Limitation of liability
To the fullest extent permitted by law, SpringFur is not liable for indirect, consequential, special or punitive loss, loss of profit, revenue, opportunity, anticipated savings, goodwill, production, availability or data, or for decisions made solely on the basis of an automated result.
Our aggregate liability arising from or related to an agreement is limited to the fees paid or payable for the affected service during the twelve months preceding the event giving rise to the claim. If no fees were paid, aggregate liability is limited to EUR 500.
These exclusions and limits do not apply where liability cannot lawfully be excluded or limited, including liability resulting from intent or deliberate recklessness by SpringFur’s executive management, or any other mandatory statutory liability. The customer must notify us promptly of a potential claim and allow a reasonable opportunity to investigate and mitigate the loss.
9. Customer indemnity
To the extent permitted by law, the customer will indemnify SpringFur against third-party claims arising from unlawfully submitted materials, infringement caused by customer content or instructions, unauthorised use, or implementation of results contrary to these terms or professional advice. This does not apply to the extent a claim was caused by our breach or legally attributable conduct.
10. Term, suspension and termination
Paid terms, renewal and termination are stated in the order. We may suspend access where reasonably necessary for security, non-payment, unlawful use or material breach, taking proportionality and notice into account. Clauses that by their nature should survive termination—including confidentiality, intellectual property, payment and liability—remain effective.
11. Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, including widespread telecommunications or cloud failure, cyberattack despite appropriate safeguards, government action, disaster, conflict or industrial disruption. Payment obligations already due are not excused.
12. Governing law and disputes
Dutch law applies. The parties will first attempt to resolve disputes in good faith. Unless mandatory law requires otherwise, disputes are submitted to the competent court in the district where HN7 B.V. has its registered office. Mandatory consumer rights, if applicable, remain unaffected.
13. Changes and contact
We may update these website terms prospectively. Material changes to an active paid agreement will be handled according to that agreement and applicable law. Questions may be sent to legal@springfur.nl.